Love the early morning crew... They are very efficient and friendly. The coffee is the best around.
(5)
John Y.
Clean, friendly neighborhood store. Make sure to use your Dunkin Donuts mobile app to get discounts.
(3)
Crystal A.
Horrible Service on numerous occasions. There is a snotty young girl who is very rude and inpatient who works the drive through. Today I decided to give it one last shot. BIG MISTAKE. I will be taking my family elsewhere from now on, worth the drive to STAR BUCKS. Awful, soggy, greasy, undercooked "tater tot" things and even if they were prepared properly there was only only 4 in the bag, my son is super not picky and wouldn't even finish one as he wiped his fingers on his shorts because he didn't get a napkin in bag which seems to be the norm. Ordered them with a sausage egg cheese sandwich meal... The eggs were again undercooked, nasty and not edible. I said hold the cheese and they failed to manage that as well. My coffee was NOT what I ordered... Not sure what the hell it was but tasted like horse shit! The Bagel I ordered was stale and only had a small amount of cream cheese on one side. There were no napkins and the little wench got an attitude when I asked for some ketchup! Over all this place SUCKS all around... Gave the whole order to our pot belly pig who didn't complain excluding my shitty ass coffee that I tried to fix at home with some creamer and sugar (whole reason for driving over there to avoid making my coffee "a treat" from time to time) and a frozen coffee which had 10x the amount of chocolate it should have, I tasted it and it was like drinking chocolate syrup out of the squeeze bottle, yet my son seemed to enjoy. Go figure! What a way to waste $18 bucks!!! Lesson learned!
(1)
Christopher H.
Employees not interested in helping you or customer service, and very rude... Make a short trip to the DD on Rittenhouse, it's worth the drive
(1)
Cynthia W.
I came into the store today around 3:00 pm to buy some coffee and a sandwich. When I went up to the counter there was a girl standing a little off to the side. She obviously saw me but just kept on restocking milk and complaining to herself about something and obviously in a bad mood. The other lady in the back was working the drive through. I waited for a good 3-4 minutes at the counter and not even an acknowledgement of my existence that I was standing there waiting to be helped. I moved a little over to the side so they could see me a little better because maybe they didn't hear the door and even did a little *AHEM* just in case they still didn't see me. Still nothing!! By this point I was just frustrated and left the store. Very unprofessional and rude. I understand that working at Dunkin Donuts may not be the most pleasant experience but in the face of customers at least do your job. Apparently from the other reviews I should come in the morning because the staff is better.
(1)
Danielle M.
Excellent service excellent coffee! I visit this location everyday monday thru friday and it is always fast and correct. The store is clean and well kept.
(5)
Leyah S.
Go to the other Dunkin Donuts, on the corner of Rittenhouse and Ocotillo. This one is ok, but I like the Peach Flavoring in my Iced Tea and this shop has the worst Peach Flavoring. They say its because its sugar-free. Ehhh... Otherwise, its a Dunkin Donuts.
(2)
Nick A.
the manager, Debra is the rudest thing. Tried to intimidate me and told me off. DD is not worth it for that treatment.
(1)
Andrea R.
I agree with all comments. Only like one employee, an african american male Greg, i think, he's quiet but pleasant. All girls seem annoyed to serve you. Whats worse than the service is their hygiene. Watch closely, they touch their faces don't wash hands, and text during their shifts. Thats what ive seen in view so imagine in the back where we cant see?
(1)
Jennelle E.
Incredibly RUDE staff. My kids prefer DD to Starbucks because of cost but I refuse to support this location. There is one girl who is polite in the mornings but most are not. They come off as very arrogant and condescending when you ask about what is in a drink and very often get the order wrong.
(1)
Jennifer P.
There seems to be a reoccurring theme of rude and flippant staff members. Some are nice however there are more than a few that have ruined the experience and do not encompass customer service. I am going to drive to the location father from my house as opposed to dealing with the few trolls at this location. Several times they have given the wrong order and there is an especially rude woman. I hate to refer to a person on looks alone so I am sure when I say fat b#tch many will know of whom I speak.
(2)
Julie S.
Is it Dunkin' Donuts or DRUNKIN' Donuts? This place is really pitiful! They almost never get an order right in the drive through. Today they sent me off me off with an absolutely Burnt & I do mean Char Burnt Bagel that was inedible!
(1)
Mark N.
I never have liked their donuts, but have grown to love their coffee. I am more of a Bosa fan, with the heavier style donut. Anyway that is not the reason for the low rating. While returning from dropping off my grandson last Sunday to my daughters I stopped off a this store to get a refill on my coffee. After waiting 10 minutes in line, I was informed that I had to have a Duncan doughnut cup to get refills. I decided to go to the circle K down the street. It was cheaper, faster and the coffee was almost as good. Now they have not really lost a customer at their store, since I really never like their doughnuts, but now I'm not buying their coffee for my home either.
(1)
Lydia M.
Love the convenience of having this DD so close to home, but I'd rather drive to the ocotillo location instead if it means they'll get my coffee order right. Went to this location this morning, ordered an iced coffee with 3 pumps of caramel and skin milk. What did I get instead? Iced coffee with 3 pumps of caramel plus 3 regular cream and sugar. Needless to say the coffee was insanely sweet and not what I wanted.
(2)
Mark K.
I've tried this place several times and finally just gave up. The service is always awful, donuts frequently taste stale, and the decaf coffee always cold. Despite answering several receipt surveys, this place never improves.
(1)
Brock E.
Early morning staff is always great.
(5)
David L.
It has been a while since I shared a donut experience. I haven't had a donut in a while. I'm happy that this company has got better with age. I do not like grocery store donuts at all so when I have one, there are two places I will shop. Rainbow Donuts and Dunkin Donuts, both being special because the donuts are delicious. BTW Damn good coffee.
(4)
Linda B.
Worst service ever. The cashier rather talk to her friends than sell donuts. Had to yell to get anyone to come over and help. This was the afternoon crew.
(1)
Amelia B.
If there was an award for worst service, this DD location would win it. Dunkin Donuts in Queen Creek has some of the worst service and employees I've ever experienced. Not once have they ever made the order right. I'm constantly repeating my order over and over, and somehow they continue to screw it up. I only come through around 7 on weekdays, so I can't speak for the later shift, but the employees at this time are very rude.
(2)
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Address :40615 N Gantzel Rd,Ste 101
Queen Creek, AZ, 85140
Deidre M.
Love the early morning crew... They are very efficient and friendly. The coffee is the best around.
(5)John Y.
Clean, friendly neighborhood store. Make sure to use your Dunkin Donuts mobile app to get discounts.
(3)Crystal A.
Horrible Service on numerous occasions. There is a snotty young girl who is very rude and inpatient who works the drive through. Today I decided to give it one last shot. BIG MISTAKE. I will be taking my family elsewhere from now on, worth the drive to STAR BUCKS. Awful, soggy, greasy, undercooked "tater tot" things and even if they were prepared properly there was only only 4 in the bag, my son is super not picky and wouldn't even finish one as he wiped his fingers on his shorts because he didn't get a napkin in bag which seems to be the norm. Ordered them with a sausage egg cheese sandwich meal... The eggs were again undercooked, nasty and not edible. I said hold the cheese and they failed to manage that as well. My coffee was NOT what I ordered... Not sure what the hell it was but tasted like horse shit! The Bagel I ordered was stale and only had a small amount of cream cheese on one side. There were no napkins and the little wench got an attitude when I asked for some ketchup! Over all this place SUCKS all around... Gave the whole order to our pot belly pig who didn't complain excluding my shitty ass coffee that I tried to fix at home with some creamer and sugar (whole reason for driving over there to avoid making my coffee "a treat" from time to time) and a frozen coffee which had 10x the amount of chocolate it should have, I tasted it and it was like drinking chocolate syrup out of the squeeze bottle, yet my son seemed to enjoy. Go figure! What a way to waste $18 bucks!!! Lesson learned!
(1)Christopher H.
Employees not interested in helping you or customer service, and very rude... Make a short trip to the DD on Rittenhouse, it's worth the drive
(1)Cynthia W.
I came into the store today around 3:00 pm to buy some coffee and a sandwich. When I went up to the counter there was a girl standing a little off to the side. She obviously saw me but just kept on restocking milk and complaining to herself about something and obviously in a bad mood. The other lady in the back was working the drive through. I waited for a good 3-4 minutes at the counter and not even an acknowledgement of my existence that I was standing there waiting to be helped. I moved a little over to the side so they could see me a little better because maybe they didn't hear the door and even did a little *AHEM* just in case they still didn't see me. Still nothing!! By this point I was just frustrated and left the store. Very unprofessional and rude. I understand that working at Dunkin Donuts may not be the most pleasant experience but in the face of customers at least do your job. Apparently from the other reviews I should come in the morning because the staff is better.
(1)Danielle M.
Excellent service excellent coffee! I visit this location everyday monday thru friday and it is always fast and correct. The store is clean and well kept.
(5)Leyah S.
Go to the other Dunkin Donuts, on the corner of Rittenhouse and Ocotillo. This one is ok, but I like the Peach Flavoring in my Iced Tea and this shop has the worst Peach Flavoring. They say its because its sugar-free. Ehhh... Otherwise, its a Dunkin Donuts.
(2)Nick A.
the manager, Debra is the rudest thing. Tried to intimidate me and told me off. DD is not worth it for that treatment.
(1)Andrea R.
I agree with all comments. Only like one employee, an african american male Greg, i think, he's quiet but pleasant. All girls seem annoyed to serve you. Whats worse than the service is their hygiene. Watch closely, they touch their faces don't wash hands, and text during their shifts. Thats what ive seen in view so imagine in the back where we cant see?
(1)Jennelle E.
Incredibly RUDE staff. My kids prefer DD to Starbucks because of cost but I refuse to support this location. There is one girl who is polite in the mornings but most are not. They come off as very arrogant and condescending when you ask about what is in a drink and very often get the order wrong.
(1)Jennifer P.
There seems to be a reoccurring theme of rude and flippant staff members. Some are nice however there are more than a few that have ruined the experience and do not encompass customer service. I am going to drive to the location father from my house as opposed to dealing with the few trolls at this location. Several times they have given the wrong order and there is an especially rude woman. I hate to refer to a person on looks alone so I am sure when I say fat b#tch many will know of whom I speak.
(2)Julie S.
Is it Dunkin' Donuts or DRUNKIN' Donuts? This place is really pitiful! They almost never get an order right in the drive through. Today they sent me off me off with an absolutely Burnt & I do mean Char Burnt Bagel that was inedible!
(1)Mark N.
I never have liked their donuts, but have grown to love their coffee. I am more of a Bosa fan, with the heavier style donut. Anyway that is not the reason for the low rating. While returning from dropping off my grandson last Sunday to my daughters I stopped off a this store to get a refill on my coffee. After waiting 10 minutes in line, I was informed that I had to have a Duncan doughnut cup to get refills. I decided to go to the circle K down the street. It was cheaper, faster and the coffee was almost as good. Now they have not really lost a customer at their store, since I really never like their doughnuts, but now I'm not buying their coffee for my home either.
(1)Lydia M.
Love the convenience of having this DD so close to home, but I'd rather drive to the ocotillo location instead if it means they'll get my coffee order right. Went to this location this morning, ordered an iced coffee with 3 pumps of caramel and skin milk. What did I get instead? Iced coffee with 3 pumps of caramel plus 3 regular cream and sugar. Needless to say the coffee was insanely sweet and not what I wanted.
(2)Mark K.
I've tried this place several times and finally just gave up. The service is always awful, donuts frequently taste stale, and the decaf coffee always cold. Despite answering several receipt surveys, this place never improves.
(1)Brock E.
Early morning staff is always great.
(5)David L.
It has been a while since I shared a donut experience. I haven't had a donut in a while. I'm happy that this company has got better with age. I do not like grocery store donuts at all so when I have one, there are two places I will shop. Rainbow Donuts and Dunkin Donuts, both being special because the donuts are delicious. BTW Damn good coffee.
(4)Linda B.
Worst service ever. The cashier rather talk to her friends than sell donuts. Had to yell to get anyone to come over and help. This was the afternoon crew.
(1)Amelia B.
If there was an award for worst service, this DD location would win it. Dunkin Donuts in Queen Creek has some of the worst service and employees I've ever experienced. Not once have they ever made the order right. I'm constantly repeating my order over and over, and somehow they continue to screw it up. I only come through around 7 on weekdays, so I can't speak for the later shift, but the employees at this time are very rude.
(2)